/* Locked dark UI. Shared palette/fonts: theme.css. */
* { box-sizing: border-box; }

html {

  -webkit-tap-highlight-color: transparent;
  overscroll-behavior-y: none;
}

html, body {
  margin: 0;
  padding: 0;
  background: var(--bg);
  color: var(--ink);
  font-family: var(--body);
  font-weight: 400;
  font-size: 16px;
  line-height: 1.55;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  -webkit-text-size-adjust: 100%;
}

body{min-height:100vh;min-height:100dvh}/* Align the visible artwork, not its almost-transparent PNG padding.
   Original 1024x310 asset: visible bounds x59, y51, width920, height179. */
body::before{content:'';position:fixed;right:12px;bottom:12px;--watermark-size:min(clamp(480px,67.5vw,1140px),calc(100vw - 48px));width:calc(var(--watermark-size)*.8984375);height:calc(var(--watermark-size)*.1748046875);background-image:url('/brand/dot-micro-logo.png');background-repeat:no-repeat;background-size:var(--watermark-size) auto;background-position:calc(var(--watermark-size)*-.0576171875) calc(var(--watermark-size)*-.0498046875);opacity:.03;pointer-events:none}main{position:relative;overflow-wrap:anywhere}

main {
  padding: 24px 24px calc(40px + env(safe-area-inset-bottom));
  max-width: 1080px;
  margin: 0 auto;
}
.page-heading{font-size:28px;margin:0 0 24px;font-weight:500}
.page-auth main{max-width:540px;padding-top:clamp(32px,10vh,100px)}



button, a, summary, label, input, textarea { touch-action: manipulation; }

.bar{position:sticky;top:0;z-index:20;display:flex;align-items:center;gap:20px;padding:10px 24px;background:var(--inset);border-bottom:1px solid var(--line);min-height:64px}
.bar .logo{width:130px;height:auto;display:block}
.bar-title {
  font-family: var(--body);
  font-weight: 400;
  font-size: 13.5px;
  color: var(--ink-2);
  margin-left: auto;
  text-align: right;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.back {
  color: var(--dm-white);
  text-decoration: none;
  font-weight: 400;
  font-size: 15px;
  min-height: var(--tap);
  display: inline-flex;
  align-items: center;
  gap: 8px;
}
.back .arrow {
  width: 26px;
  height: 26px;
  border-radius: 50%;
  border: 1px solid rgba(255, 255, 255, 0.35);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 13px;
  line-height: 1;
}

.reach {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 7px 16px;
  font-family: var(--body);
  font-weight: 400;
  font-size: 12.5px;
  letter-spacing: 0.01em;
  border-bottom: 1px solid rgba(0, 0, 0, 0.06);
}
.reach .dot { width: 7px; height: 7px; border-radius: 50%; flex: none; }
.reach-simulation { background: var(--inset); color: var(--ink-2); }
.reach-simulation .dot { background: var(--ink-3); }
.reach-pilot { background: var(--warning-bg); color: var(--warn); }
.reach-pilot .dot { background: var(--dm-orange); }

h1, h2, h3 {
  font-family: var(--head);
  font-weight: 400;
  color: var(--ink);
  letter-spacing: -0.04em;
  margin: 0;
}
h2.section {
  font-size: 12.5px;
  font-family: var(--body);
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--ink-3);
  margin: 26px 0 10px;
}
h3 { font-size: 22px; line-height: 1.2; }

.who-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin: 4px 0 14px;
}
.who-header h1 { font-size: 28px; line-height: 1.1; font-weight: 500; letter-spacing: -0.035em; }
.who-header .sub {
  margin-top: 4px;
  font-size: 13px;
  color: var(--ink-3);
  display: flex;
  flex-wrap: wrap;
  gap: 4px 8px;
  align-items: center;
}
.who-header .sub b { font-weight: 600; color: var(--ink-2); }
.who-header .ref-link {
  flex: none;
  font-size: 13px;
  padding: 9px 14px;
  min-height: 44px;
  border-radius: 12px;
  border: 1px solid var(--line-strong);
  background: var(--card);
  color: var(--ink);
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  white-space: nowrap;
}

.views {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding: 2px 0 14px;
  scrollbar-width: none;


}
.views::-webkit-scrollbar { display: none; }
.views a {
  flex: 0 0 auto;
  padding: 10px 16px;
  border-radius: 12px;
  border: 1px solid var(--line-strong);
  background: var(--card);
  color: var(--ink-2);
  text-decoration: none;
  font-size: 14px;
  font-weight: 400;
  white-space: nowrap;
  min-height: 44px;
  display: inline-flex;
  align-items: center;
}
.views .count {
  margin-left: 7px;
  font-variant-numeric: tabular-nums;
  opacity: 0.6;
  font-weight: 400;
}

.card {
  display: block;
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 15px 16px 13px;
  margin-bottom: 10px;
  text-decoration: none;
  color: inherit;
  box-shadow: var(--shadow);
  transition: transform 120ms ease, background-color 120ms ease;
}
.card:active { transform: scale(0.985); background: var(--raised); }
.card.alert { border-left: 3px solid var(--dm-orange); }
.card-top { display: flex; justify-content: space-between; gap: 10px; align-items: baseline; }
.name {
  font-family: var(--head);
  font-weight: 500;
  font-size: 19px;
  letter-spacing: -0.03em;
  color: var(--ink);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.when { color: var(--ink-3); font-size: 12.5px; flex: none; font-variant-numeric: tabular-nums; }
.ref {
  color: var(--ink-3);
  font-size: 12px;
  font-variant-numeric: tabular-nums;
  letter-spacing: 0.04em;
}
.snippet {
  display: block;
  color: var(--ink-2);
  font-size: 15px;
  font-weight: 400;
  margin: 5px 0 8px;
  overflow: hidden;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
}
.meta { color: var(--ink-3); font-size: 12.5px; display: flex; flex-wrap: wrap; gap: 4px 10px; }

.need-line {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-top: 9px;
  font-size: 13.5px;
  font-weight: 600;
  color: var(--dm-orange-ink);
}
.need-line .due { font-weight: 400; color: var(--ink-3); }
.need-line .due.overdue { color: var(--bad); font-weight: 600; }

.chips { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 9px; }
.chip {
  font-size: 12px;
  font-weight: 400;
  padding: 4px 11px;
  border-radius: var(--pill);
  border: 1px solid var(--line-strong);
  color: var(--ink-2);
  background: transparent;
  max-width: 100%;
  overflow-wrap: anywhere;
}
.chip.need {
  border-color: var(--dm-orange);
  color: var(--dm-orange-ink);
  background: #302319;
  font-weight: 600;
}
.chip.ok { border-color: #35634c; color: var(--ok); background: var(--positive-bg); }
.chip.warn { border-color: #74444b; color: var(--bad); background: var(--danger-bg); }
.chip.ai { border-color: var(--line); color: var(--ink-3); }

.chip.stop { border-color: var(--line-strong); color: var(--ink-2); background: var(--dm-page); }

.panel {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 18px;
  margin-bottom: 12px;
  box-shadow: var(--shadow);
}
.panel.action { border-left: 3px solid var(--dm-orange); }
.panel h3 { margin: 0 0 8px; }
.panel p { margin: 0 0 10px; color: var(--ink-2); font-size: 15px; font-weight: 400; }
.panel p:last-child { margin-bottom: 0; }
.panel .actions + .label { margin-top: 14px; }

.facts { list-style: none; margin: 4px 0 10px; padding: 0; }
.facts li { padding: 9px 0; border-top: 1px solid var(--line); font-size: 15px; color: var(--ink); overflow-wrap: anywhere; }
.facts li:first-child { border-top: 0; padding-top: 2px; }
.facts li span { display: block; font-size: 12.5px; color: var(--ink-3); margin-bottom: 2px; }
.label {
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: var(--ink-3);
  font-weight: 700;
  margin-bottom: 6px;
}
details.panel { padding: 0; }
details.panel > summary { padding: 14px 18px; list-style: none; }
details.panel > summary::-webkit-details-marker { display: none; }
details.panel > summary h3 { margin: 0; font-size: 18px; }
details.panel > summary::after {
  content: '+';
  margin-left: auto;
  font-family: var(--head);
  font-size: 22px;
  color: var(--ink-3);
}
details.panel[open] > summary::after { content: '–'; }
details.panel > :not(summary) { padding: 0 18px; }
details.panel > :last-child { padding-bottom: 18px; }

.proposed {
  border-left: 2px solid var(--dm-orange);
  padding: 4px 0 4px 14px;
  margin: 10px 0 12px;
  font-size: 15.5px;
  font-weight: 400;
  color: var(--ink);
}
.proposed.blank { color: var(--ink-3); font-style: italic; }

.msg {
  margin-bottom: 10px;
  padding: 12px 15px;
  border-radius: var(--radius);
  max-width: 88%;
  font-size: 15px;
  font-weight: 400;
  color: var(--ink-2);
  overflow-wrap: anywhere;
}
.msg .who {
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.1em;
  color: var(--ink-3);
  font-weight: 700;
  margin-bottom: 5px;
}
.msg.client { background: var(--raised); border: 1px solid var(--line); border-bottom-left-radius: 4px; }
.msg.ai { background: var(--inset); border: 1px solid var(--line); margin-left: auto; border-bottom-right-radius: 4px; }
.msg.operator {
  background: var(--dm-charcoal);
  border: 1px solid var(--dm-charcoal);
  color: rgba(255, 255, 255, 0.92);
  margin-left: auto;
  border-bottom-right-radius: 4px;
}
.msg.operator .who { color: var(--ink-2); }
.msg .state { font-size: 12px; margin-top: 7px; font-weight: 400; }
.msg .state.queued { color: var(--warn); }
.msg .state.sent { color: var(--ink-3); }
.msg.operator .state.sent { color: var(--ink-2); }
.msg .state.delivered { color: var(--ok); }
.msg.operator .state.delivered { color: var(--ok); }
.msg .state.failed,
.msg .state.blocked { color: var(--bad); font-weight: 600; }
.msg.operator .state.blocked,
.msg.operator .state.failed { color: var(--bad); }
.msg .state.suppressed { color: var(--ink-3); font-style: italic; }
.msg.operator .state.suppressed { color: var(--ink-2); font-style: normal; }
.msg.operator .reply-recovery { color: var(--ink-2); font-size: 13px; margin-top: 12px; }

.interp {
  border-left: 2px solid var(--dm-orange);
  padding: 8px 14px;
  margin: 10px 0;
  font-size: 14px;
  color: var(--ink-2);
}
.interp .label { color: var(--dm-orange-ink); }

.media { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
.thumb {
  border: 1px solid var(--line-strong);
  border-radius: 10px;
  padding: 10px 12px;
  font-size: 12.5px;
  background: var(--card);
  min-width: 130px;
}
.thumb.bad { border-color: #74444b; background: var(--danger-bg); color: var(--bad); }
.thumb b {
  display: block;
  font-family: var(--head);
  font-weight: 500;
  font-size: 13.5px;
  letter-spacing: -0.02em;
  color: var(--ink);
}
.thumb.bad b { color: var(--bad); }
.thumb .sub { color: var(--ink-3); }

form { margin: 0; }
label { display: block; font-size: 13px; color: var(--ink-3); margin: 10px 0 4px; }
label input { margin-top: 4px; }
select {
  width: 100%; min-height: var(--tap); padding: 13px 16px;
  font: 16px var(--body); color: var(--ink); background: var(--dm-page);
  border: 1px solid var(--line-strong); border-radius: var(--radius);
}
select:focus { outline: 2px solid var(--dm-orange); outline-offset: 1px; }
.contact-entry { border-top: 1px solid var(--line-strong); padding-top: 12px; margin-top: 16px; }
.contact-note { white-space: pre-wrap; overflow-wrap: anywhere; }
.source-links { display: flex; gap: 12px; flex-wrap: wrap; margin: 10px 0; font-size: 14px; }
#contact-workflow { scroll-margin-top: 85px; }
#contact-form fieldset { border: 0; padding: 0; margin: 12px 0; min-width: 0; }
#contact-form label { color: var(--ink-2); font-weight: 600; }
#contact-form .source { color: var(--ink-2); }
.workflow-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.workflow-error { border-left: 4px solid var(--bad); background: var(--danger-bg); padding: 14px; margin: 14px 0; }
.workflow-error b { color: var(--bad); }
.save-summary { background: var(--inset); padding: 12px; border-radius: 8px; }
.contact-history-list { margin-top: 18px; }
[id^='message-'], [id^='task-'], #conversation, #case-photos { scroll-margin-top: 75px; }
[id^='message-']{scroll-margin-bottom:calc(var(--composer-space,0px) + 16px)}
@media (max-width: 600px) {
  .workflow-grid { grid-template-columns: 1fr; gap: 12px; }
  #contact-form .actions .primary { width: 100%; }
}
textarea,
input[type='text'],
input[type='search'],
input[type='datetime-local'] {
  width: 100%;
  font-family: var(--body);

  font-size: 16px;
  font-weight: 400;
  color: var(--ink);
  padding: 13px 16px;
  border: 1px solid var(--line-strong);
  border-radius: 12px;
  background: var(--dm-page);
  min-height: var(--tap);
  -webkit-appearance: none;
  appearance: none;
}
textarea { min-height: 96px; resize: vertical; }
textarea:focus,
input:focus { outline: 2px solid var(--dm-orange); outline-offset: 1px; border-color: transparent; }

.actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; }

button,.btn{font:600 15px var(--body);min-height:44px;padding:10px 18px;border-radius:12px;border:1px solid var(--line-strong);background:var(--raised);color:var(--ink);cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px;text-decoration:none;transition:background 150ms}
button:active, .btn:active { transform: scale(0.97); filter: brightness(0.96); }
button.primary,.btn.primary{background:var(--dm-orange);color:var(--on-accent);border-color:var(--dm-orange)}
button.dark {
  background: var(--raised);
  color: var(--ink);
  border-color: var(--ink);
}
button.danger { color: var(--bad); border-color: #74444b; }
button.quiet { border-color: transparent; background: transparent; color: var(--ink-2); font-weight: 400; }

.composer{position:fixed;z-index:12;bottom:12px;left:var(--composer-left,296px);width:var(--composer-width,calc(100vw - 620px));padding:14px 18px;background:var(--card);border:1px solid var(--line);border-radius:0 0 16px 16px;max-height:45dvh;overflow:auto}
.composer > * { max-width: 760px; margin-left: auto; margin-right: auto; }
.composer .row { display: flex; gap: 8px; align-items: flex-end; }
.composer textarea {
  min-height: var(--tap);
  max-height: 160px;
  padding: 12px 16px;
  border-radius: 23px;
  background: var(--dm-page);
  resize: none;
  flex: 1;
}
.composer .send{flex:none;min-height:44px;width:auto;padding:10px 14px;border-radius:12px;background:var(--dm-orange);border-color:var(--dm-orange);color:var(--on-accent);font-size:14px}
.composer .send:disabled { background: var(--line-strong); border-color: var(--line-strong); }
.composer .more-toggle {
  flex: none;
  width: var(--tap);
  height: var(--tap);
  padding: 0;
  border-radius: 50%;
  font-size: 22px;
  font-weight: 400;
  color: var(--ink-2);
}
.composer details { margin-top: 8px; }
.composer #more > summary { display: none; }
.composer .more {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
  padding-top: 8px;
}
.composer .more .wide { grid-column: 1 / -1; }
.composer .more button, .composer .more .btn { width: 100%; font-size: 14px; padding: 0 12px; }
.composer .more input[type='datetime-local'] { font-size: 14px; padding: 10px 12px; min-height: 44px; }
.composer .pending { margin: 6px 0 0; }
.composer .status { font-size: 12.5px; color: var(--ink-3); margin-top: 6px; }

.note { font-size: 13.5px; color: var(--ink-3); margin-top: 14px; }
.note a { color: var(--dm-orange-ink); }
.empty { text-align: center; color: var(--ink-3); padding: 48px 20px; font-size: 15px; }
.empty b { display: block; font-family: var(--head); font-weight: 400; font-size: 20px; color: var(--ink); margin-bottom: 6px; letter-spacing: -0.03em; }

.banner {
  border-radius: var(--radius);
  padding: 12px 15px;
  font-size: 13.5px;
  font-weight: 400;
  margin-bottom: 12px;
  border: 1px solid var(--line);
  background: var(--card);
  color: var(--ink-2);
}
.banner.bad { border-color: #74444b; color: var(--bad); background: var(--danger-bg); }
.banner.info { border-color: #475974; background: var(--info-bg); color: var(--info); }
.banner.good { border-color: #35634c; color: var(--ok); background: var(--positive-bg); }

.source { font-size: 12.5px; color: var(--ink-3); }
details summary {
  cursor: pointer;
  min-height: var(--tap);
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 14px;
  color: var(--ink-2);
  list-style: none;
}
details summary::-webkit-details-marker { display: none; }

details:not(.panel) > summary::before {
  content: '';
  width: 7px;
  height: 7px;
  border-right: 1.5px solid var(--ink-3);
  border-bottom: 1.5px solid var(--ink-3);
  transform: rotate(-45deg);
  transition: transform 150ms ease;
  flex: none;
  margin-right: 2px;
}
details:not(.panel)[open] > summary::before { transform: rotate(45deg); }

a { color: var(--dm-orange-ink); }

.shot {
  display: block;
  border-radius: 10px;
  overflow: hidden;
  background: var(--dm-page);
  margin-bottom: 8px;
}
.shot img { display: block; width: 100%; height: 120px; object-fit: contain; }
.shot.inline { margin-top: 8px; max-width: 220px; }
.shot.inline img { height: 160px; }
.thumb .shot { margin: -4px -4px 8px; }

audio { display: block; width: 100%; margin-top: 8px; max-width: 260px; }
.failed-media { color: var(--bad); }

.stats {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  gap: 8px;
  margin-bottom: 8px;
}
.stat {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 14px;
  display: flex;
  flex-direction: column;
  gap: 2px;
  box-shadow: var(--shadow);
}
.stat-value {
  font-family: var(--head);
  font-weight: 700;
  font-size: 30px;
  letter-spacing: -0.04em;
  color: var(--ink);
  line-height: 1.05;
}
.stat-label { font-size: 13.5px; color: var(--ink-2); font-weight: 400; }

.footer-links {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 18px;
}
.footer-links a {
  flex: 1 1 auto;
  text-align: center;
  padding: 11px 14px;
  border-radius: 12px;
  border: 1px solid var(--line-strong);
  background: var(--card);
  color: var(--ink-2);
  text-decoration: none;
  font-size: 14px;
  min-height: 44px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.search input { padding: 11px 16px; border-radius: 12px; }



@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { transition: none !important; animation: none !important; }
}


/* Approved October workspace. One composition for home and case routes. */
.app-nav{display:flex;gap:4px;margin-left:auto}.app-nav a,.app-nav summary{display:inline-flex;min-height:44px;align-items:center;padding:8px 12px;font-size:14px;color:var(--ink-2);text-decoration:none;border-radius:8px}.app-nav a[aria-current=page]{color:var(--ink);background:var(--raised)}.app-nav a:hover{background:var(--raised);color:var(--ink)}
.nav-more{position:relative}.nav-menu{display:none}.nav-more[open] .nav-menu{display:grid;position:absolute;right:0;top:48px;width:210px;padding:8px;background:var(--raised);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);z-index:25}
.skip-link{position:fixed;left:12px;top:-100px;z-index:99;background:var(--dm-orange);color:var(--on-accent);padding:12px;border-radius:8px}.skip-link:focus{top:8px}
button:hover,.btn:hover{background:#2c3036}button.primary:hover,.btn.primary:hover,.composer .send:hover{background:#ff8a26;color:var(--on-accent)}button:disabled{background:var(--raised);color:var(--ink-3);border-color:var(--line);cursor:not-allowed}
.page-case,.page-inbox{--queue-width:264px;--context-width:292px;--workspace-gap:20px;--workspace-edge:12px}
.page-case .bar-title,.page-inbox .bar-title{margin-left:0;text-align:left;color:var(--ink);font-size:15px;font-weight:700}
.page-case .bar,.page-inbox .bar{min-height:60px;padding:8px 20px}.page-case .bar .back{display:none}
.page-case main,.page-inbox main{max-width:1680px;padding:12px;}
.case-grid{display:grid;grid-template-columns:var(--queue-width) minmax(0,1fr) var(--context-width);gap:var(--workspace-gap);align-items:start}
.case-grid>*{min-width:0}.case-queue{position:sticky;top:76px;max-height:calc(100dvh - 112px);overflow:auto;padding:4px 0 12px;scrollbar-width:thin}
.inbox-heading{display:flex;justify-content:space-between;align-items:center;padding:0 8px;margin:0 0 16px}.inbox-heading h2{font-size:20px;font-weight:600}
.search{display:flex;gap:6px;margin:0 0 10px}.search label{position:absolute;clip:rect(0,0,0,0);width:1px;height:1px;overflow:hidden}.search input{flex:1;min-width:0}.case-queue .search input{padding:10px;font-size:14px;background:var(--inset)}.case-queue .search-submit{padding:8px;font-size:12px}
.case-queue .views{gap:6px;padding:0;margin:0 0 6px;flex-wrap:wrap}.case-queue .views a{padding:8px 10px;font-size:13px;flex:1;justify-content:center;background:transparent;border-color:transparent}
.views a[aria-current=page]{color:var(--ink);background:var(--raised);border-color:var(--line)}.views a[aria-current=page] .count{background:var(--dm-orange);color:var(--on-accent);border-radius:8px;padding:0 6px}.views .count{opacity:1}
.queue-filters{font-size:12px;color:var(--ink-2);margin-bottom:8px}.queue-filters summary{padding:8px;min-height:36px}.queue-filters .views a{flex:1 0 40%}
.card:hover{border-color:var(--line-strong);background:var(--raised)}.card[aria-current=true]{background:var(--raised);border-color:var(--line);border-left-color:var(--dm-orange)}.card-next{display:block;font-size:14px;color:var(--ink-2)}.card-next.is-action{color:var(--dm-orange-ink);font-weight:600}.due.overdue{color:var(--bad)}.card-meta{display:flex;flex-wrap:wrap;gap:4px 12px;font-size:12px;color:var(--ink-3)}
.case-queue .card{display:flex;flex-direction:column;gap:5px;border:1px solid transparent;border-left:3px solid transparent;padding:12px 10px;margin-bottom:4px;border-radius:12px;box-shadow:none;background:transparent}
.case-queue .card[aria-current=true]{background:var(--raised);border-left-color:var(--dm-orange)}.case-queue .card:hover{background:var(--card)}.case-queue .card-top{order:-1;align-items:center;gap:8px}.case-queue .name{font-size:15px;flex:1}.case-queue .when{font-size:11px}.queue-avatar{width:32px;height:32px;flex:none;border-radius:50%;border:1px solid var(--line);background:var(--raised);display:inline-flex;align-items:center;justify-content:center;color:var(--ink);font-weight:700}.case-queue .card-meta{display:none}.case-queue .card-next{font-size:13px;font-weight:400;color:var(--ink-2)}.case-queue .snippet{font-size:12px;line-height:1.5;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;white-space:normal}.queue-state{font-size:11px;color:var(--dm-orange-ink)}
.case-stage{min-height:min-content;grid-column:2;grid-row:1;background:var(--card);border:1px solid var(--line);border-radius:16px;overflow:hidden;display:flex;flex-direction:column;height:max(480px,calc(100dvh - var(--workspace-top,110px) - 12px))}
.who-header{padding:18px 20px;margin:0;border-bottom:1px solid var(--line);align-items:center;flex-wrap:wrap}.who-header h1{font-size:21px}.case-identity{flex:1;min-width:100px}.avatar{display:inline-flex;align-items:center;justify-content:center;flex:none;width:44px;height:44px;background:var(--raised);border:1px solid var(--line);color:var(--ink);border-radius:50%;font-weight:700}.case-status{display:inline-flex;border:1px solid #674428;border-radius:20px;padding:5px 10px;font-size:12px;color:var(--warn);max-width:100%}.case-status.active{color:var(--ok);border-color:#325044}.case-status.inactive{color:var(--ink-3);border-color:var(--line)}
.case-brief{padding:12px 20px;border-bottom:1px solid var(--line)}.case-brief .eyebrow{display:inline;margin-right:8px}.case-brief h2{display:inline;font:700 15px var(--body);letter-spacing:0}.brief-context{font-size:13px;color:var(--ink-2);margin-top:4px}.brief-context>summary{padding:6px 0;min-height:32px}.case-focus h3{font:600 13px var(--body);letter-spacing:0}.case-focus p{margin:6px 0}.case-owner{display:none}.case-exchange{font-size:13px}.case-exchange>div{padding:8px 0;border-top:1px solid var(--line)}.case-exchange .label{font-size:11px}.latest-exchange{margin:8px 0}
.eyebrow{font-size:11px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--ink-3);margin:0 0 8px}.case-brief .eyebrow{color:var(--dm-orange-ink)}
.case-thread{min-width:0;min-height:256px;flex:1;display:flex;flex-direction:column}.case-primary-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap;padding:12px 18px;border-top:1px solid var(--line);margin-top:auto;background:var(--card);position:relative}.case-primary-actions .btn,.case-primary-actions button{font-size:13px;padding:8px 12px;min-height:44px}.case-primary-actions>.source{width:100%;font-size:12px}.has-composer .case-primary-actions>.primary-action{display:none}.has-composer .case-primary-actions{padding-bottom:calc(var(--composer-space,140px) + 16px)}
.case-context{min-width:0;grid-column:3;grid-row:1;padding:4px 0;max-height:calc(100dvh - var(--workspace-top,110px) - 12px);overflow:auto;scrollbar-width:thin}.case-section{padding:0;margin:0;border:0;border-bottom:1px solid var(--line);border-radius:0;background:transparent}.case-section>.panel{background:transparent;box-shadow:none;border:0;margin:0;padding:8px 0 16px}.case-section>summary{font-size:13px;font-weight:600;min-height:48px;padding:12px 0}.case-context .panel h3{font-size:16px;letter-spacing:-.01em}.case-context .panel p{font-size:13px;color:var(--ink-2)}.case-context .panel .label{display:none}.case-route-notes{font-size:13px;color:var(--ink-2)}.client-interest{padding:20px 0;border-bottom:1px solid var(--line)}.client-interest h3{font:500 13px var(--body);color:var(--ink-3);letter-spacing:0}.client-interest p{font-size:14px;margin:8px 0}.client-interest a{font-size:13px;display:inline-flex;align-items:center;min-height:44px}
#conversation-history{padding:0;background:transparent;margin:0;border:0;min-height:0}#conversation-history{display:flex;flex-direction:column;flex:1;overflow:hidden}#conversation-history>h2{font-family:var(--body);font-weight:400;letter-spacing:0;flex:none;padding:8px 20px;min-height:36px;font-size:12px;color:var(--ink-3);border:0}
#conversation{padding:12px 24px;flex:1;min-height:220px;overflow:auto;overscroll-behavior:contain;scroll-padding:20px;scrollbar-width:thin}
.page-case .msg .shot.inline{display:inline-block;vertical-align:top;width:calc((100% - 24px)/3);max-width:140px;min-width:60px;margin:8px 4px 0 0}.page-case .msg .shot.inline img{height:100px}.page-case .msg{max-width:88%;font-size:14px;line-height:1.65;padding:12px 16px;margin-bottom:22px}.message-text{white-space:pre-wrap}.msg.operator{background:#2b241d;border-color:#6e5036}.msg .who{color:var(--ink-2);font-size:11px}.reply-recovery{white-space:normal}.new-messages{display:block;margin:8px auto;font-size:13px}
.composer-route{font-size:12px;font-weight:600;color:var(--ink-2);margin:0 0 8px}.composer textarea{border-radius:12px;min-height:54px;min-width:0;background:var(--inset)}.composer .row{min-width:0}.composer .more-toggle{min-width:44px}.mobile-case-nav{display:none}
.photo-checklist{list-style:none;display:grid;gap:4px;padding:0;margin:12px 0}.photo-checklist li{display:flex;align-items:center;gap:8px;padding:6px 0;font-size:12px}.photo-checklist b{margin-left:auto;font-size:11px;flex-shrink:0;white-space:nowrap}.photo-checklist .held{color:var(--ok)}
.thumb{min-width:72px;max-width:100%;flex:1 1 80px}.shot img{object-fit:contain}.case-context .media{gap:8px}.case-context .thumb{border:0;padding:0;background:transparent}.case-context .thumb .shot{height:112px;min-width:0;margin:0 0 8px}.case-context .shot img{height:112px}.case-context .thumb b{font-size:12px}.case-context .thumb .sub{font-size:11px}
.workspace-empty{grid-column:2 / -1;padding:80px 24px;text-align:center}.workspace-empty h1{font-size:26px}.workspace-empty p{color:var(--ink-2)}
table{border-collapse:collapse;width:100%;font-size:14px}th,td{text-align:left;padding:10px;border-bottom:1px solid var(--line);overflow-wrap:anywhere}pre{overflow:auto;max-width:100%}
/* Original media stays protected by the existing /media route. */
.return-dialog,.photo-viewer{color:var(--ink);background:var(--card);border:1px solid var(--line);border-radius:16px;padding:20px;width:min(900px,calc(100vw - 24px));max-height:90dvh;overflow:auto}.return-dialog::backdrop,.photo-viewer::backdrop{background:#000c}.return-dialog{max-width:460px}.return-dialog h2{font-size:22px}.return-dialog p{color:var(--ink-2);font-size:14px}.viewer-heading,.viewer-controls{display:flex;align-items:center;justify-content:space-between;gap:12px}.viewer-heading h2{font-size:18px}.photo-viewer>img{display:block;max-width:100%;max-height:60dvh;object-fit:contain;margin:16px auto}.photo-viewer>p{font-size:13px;color:var(--ink-2)}.viewer-controls{flex-wrap:wrap}.viewer-controls button,.viewer-controls a{font-size:13px;min-height:44px}.viewer-controls a{display:flex;align-items:center}.photo-guidance>summary{font-size:12px;color:var(--ink-2);min-height:44px}
@media(max-width:1199px){
 .page-case,.page-inbox{--queue-width:240px;--context-width:0px;--workspace-gap:16px}.case-grid{grid-template-columns:var(--queue-width) minmax(0,1fr)}.case-context{grid-column:2;grid-row:2;max-height:none}.case-stage{height:auto;min-height:480px}.composer{position:sticky;left:auto;width:auto;margin:0 12px 12px 268px;max-height:none}.has-composer .case-primary-actions{padding-bottom:12px}#conversation{max-height:50dvh;min-height:240px}
 .mobile-case-nav{display:flex;gap:4px;padding:8px 16px;border-bottom:1px solid var(--line);background:var(--card)}.mobile-case-nav a{flex:1;text-align:center;padding:10px 4px;min-height:44px;font-size:12px;white-space:nowrap;color:var(--ink-2);text-decoration:none;border-radius:8px}.mobile-case-nav a[aria-current=true]{color:var(--ink);background:var(--raised);box-shadow:inset 0 -2px var(--dm-orange)}
 body[data-case-tab=conversation] .case-context{display:none}body[data-case-tab=photos] #case-details,body[data-case-tab=details] #case-photos{display:none}
 body[data-case-tab=photos] .case-thread,body[data-case-tab=details] .case-thread,body[data-case-tab=photos] .case-primary-actions,body[data-case-tab=details] .case-primary-actions,body[data-case-tab=photos] .composer,body[data-case-tab=details] .composer{display:none}
 body[data-case-tab=photos] .case-stage,body[data-case-tab=details] .case-stage{min-height:0;height:auto}.case-context{padding:0 20px 24px}
}
@media(max-width:767px){
 main{padding:20px 16px 40px}.bar{padding:8px 12px;gap:8px;flex-wrap:wrap}.bar .logo{width:105px}.bar-title{display:none}.app-nav{gap:0}.app-nav>a{padding:8px}.reach{padding:8px 12px;font-size:11px}
 .page-case .bar,.page-inbox .bar{padding:6px 12px}.page-case .bar .workspace-brand{display:none}.page-case .bar .back{display:inline-flex}.workspace-home .bar .back{display:none}.workspace-home .bar .workspace-brand{display:block}.page-case .bar .app-nav>a:first-child{display:none}
 .page-case main,.page-inbox main{padding:8px}.case-grid{display:block}.case-queue{display:none;position:static;max-height:none;padding:12px 4px}.workspace-home .case-queue,.page-inbox .case-queue{display:block}.workspace-home .case-stage,.workspace-home .case-context,.workspace-home .composer{display:none}
 .case-stage{min-height:0;height:auto;border-radius:12px}.case-context{padding:12px}.who-header{padding:14px 12px;gap:10px}.who-header h1{font-size:19px}.avatar{width:36px;height:36px}.case-status{font-size:11px;padding:4px 8px}.who-header .sub{font-size:11px}.case-brief{padding:10px 12px}.case-brief h2{font-size:14px}.mobile-case-nav{padding:4px 8px}.case-primary-actions{padding:12px}.case-primary-actions>.primary-action{flex:1}.case-primary-actions .primary-action button,.case-primary-actions .primary-action .btn{width:100%}
 .composer{position:sticky;bottom:0;left:auto;width:100%;margin:0;padding:12px 12px max(12px,env(safe-area-inset-bottom));border-radius:12px 12px 0 0;max-height:none}.composer .row{gap:6px}.composer .send{padding:8px 10px}.has-composer .case-primary-actions{padding-bottom:12px}
 #conversation{max-height:clamp(220px,calc(100dvh - 550px),55dvh);min-height:220px;padding:12px}.page-case .msg{max-width:94%;font-size:14px}.panel{padding:16px}.page-heading{font-size:26px}.workspace-empty{padding:32px 12px}
}
.voice-recorder{border-top:1px solid var(--border,#454b53);margin-top:12px;padding-top:12px;font-size:14px}.voice-recorder .actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.voice-recorder .note{margin:8px 0;line-height:1.5}.voice-recorder audio,.voice-transcript textarea{width:100%;max-width:100%}.voice-recorder details{margin-top:8px}.voice-recorder input{max-width:100%;margin-top:8px}.voice-transcript{margin-top:10px}.voice-transcript textarea{min-height:100px}.voice-recorder [hidden]{display:none!important}#voice-clock{font-variant-numeric:tabular-nums}
/* Short laptop windows need a readable transcript, not a compressed fixed-height pane. */
@media(max-height:850px) and (min-width:768px){.composer{position:sticky;left:auto;width:var(--composer-width,auto);margin:0 0 12px var(--composer-left,268px);max-height:none}.has-composer .case-primary-actions{padding-bottom:12px}.case-stage{min-height:0;height:auto}#conversation{max-height:55dvh;min-height:220px}}