/* Mobile-first operator workspace. Shared light theme; workspace layout remains scoped. */
.page-case::before,.page-inbox::before{display:none}
.page-case .bar,.page-inbox .bar{background:#fff;border-bottom:1px solid var(--line);position:relative;top:auto;box-shadow:none}
.page-case .logo,.page-inbox .logo{filter:brightness(0)}
.page-case .back{color:var(--ink)}
.page-case .back .arrow{border-color:var(--line-strong)}
.page-case input,.page-case textarea,.page-case select,.page-inbox input{color-scheme:light;background:#fff;color:var(--ink)}
.page-case button:hover,.page-case .btn:hover,.page-inbox button:hover{background:var(--raised)}
.page-case .primary:hover,.page-case .send:hover{background:#ff8a26}
.page-case .reach,.page-inbox .reach{background:#e7eef5;color:var(--ink-2);font-size:12px;padding:5px 12px}
.page-case .case-queue,.page-inbox .case-queue{background:#f5f8fb;border:1px solid var(--line);border-radius:12px;padding:12px}
.page-case .case-queue .card[aria-current=true],.page-inbox .case-queue .card[aria-current=true]{background:#fff0e1}
.page-case .case-queue .name,.page-inbox .case-queue .name{font-size:16px}
.page-case .case-queue .when,.page-inbox .case-queue .when{font-size:12px}
.page-case .case-queue .snippet,.page-inbox .case-queue .snippet{font-size:14px}
.page-case .queue-state,.page-inbox .queue-state{font-size:12px;color:#8a410a}
.page-case .case-stage{min-height:0;height:calc(100dvh - var(--workspace-top,105px) - 12px);padding-bottom:0}
.page-case.has-composer .case-stage{padding-bottom:var(--composer-space,100px)}
.page-case .who-header{padding:14px 16px;gap:10px;flex-wrap:nowrap;background:#f7f9fc;flex:none}
.page-case .who-header h1{font-size:21px;line-height:1.25;margin:0}
.page-case .case-status{color:#8a410a;border-color:#e6b48b;background:#fff6ed;font-size:12px}
.page-case .case-status.active{color:var(--ok);border-color:#a6cfb8;background:#e6f4ed}
.page-case .case-status.inactive{color:var(--ink-2);border-color:var(--line);background:var(--inset)}
.page-case .case-thread{flex:1;min-height:0;overflow:hidden}
.page-case #conversation-history{min-height:0}
.page-case #conversation-history>h2{padding:8px 16px;min-height:30px;margin:0}
.page-case #conversation{min-height:0;max-height:none;padding:16px;overscroll-behavior:contain}
.page-case .msg{font-size:16px;line-height:1.5;max-width:min(86%,60ch);padding:10px 14px;margin-bottom:14px;border:0;border-radius:14px;overflow-wrap:anywhere;white-space:normal}
.page-case .msg.client{background:#eaf0f6;margin-right:auto;margin-left:0}
.page-case .msg.operator{background:#fff0e1;color:var(--ink);margin-left:auto}
.page-case .msg.ai{background:#f1f4f7;margin-right:auto;margin-left:0;border-left:3px solid #9dafc1}
.page-case .msg .who{font-size:12px;letter-spacing:0;text-transform:none;margin-bottom:6px;color:var(--ink-2)}
.page-case .msg audio{max-width:100%;width:270px;height:44px}
.page-case .message-transcript>summary{font-size:14px;min-height:44px}
.page-case .message-transcript .interp{border-color:#cf8a4e;background:transparent;color:var(--ink)}
.page-case .message-text:empty{display:none}
.page-case .msg.continuation{margin-top:-6px}
.page-case .msg.continuation .who{font-size:11px}
.page-case .case-context{padding:0;max-height:calc(100dvh - var(--workspace-top,105px) - 12px)}
.page-case #case-next,.page-case #case-details{background:white;border:1px solid var(--line);border-radius:12px;overflow:hidden;margin-bottom:14px;padding:0 14px}
.page-case .case-brief{background:#fff2dc;margin:0 -14px;padding:14px;border-bottom:1px solid var(--line)}
.page-case .case-brief .eyebrow{display:block;font-size:18px;text-transform:none;letter-spacing:0;color:var(--ink);margin:0 0 10px}
.page-case .case-brief h2{font-size:16px;line-height:1.4;display:block}
.page-case .case-primary-actions,.page-case.has-composer .case-primary-actions{padding:12px 0;margin:0;background:transparent;border:0}
.page-case.has-composer .case-primary-actions>.primary-action{display:block}
.page-case .case-primary-actions .btn,.page-case .case-primary-actions button{font-size:14px}
.page-case .case-primary-actions>.primary-action{flex:1 0 100%}
.page-case .case-primary-actions>.primary-action .btn,.page-case .case-primary-actions>.primary-action button{width:100%;justify-content:center}
.page-case .context-heading{font-size:18px;background:var(--raised);margin:0 -14px;padding:14px}
.page-case .case-context .case-section>summary{font-size:15px;line-height:1.4}
.page-case .client-interest{padding:12px 0}
.page-case .client-interest .eyebrow{display:none}
.page-case .case-context .panel p{font-size:15px}
.page-case .takeover-shortcut{padding:8px 16px;flex:none}
.page-case .composer{position:fixed;bottom:12px;left:var(--composer-left);width:var(--composer-width);margin:0;padding:10px 12px;background:#e4edf5;border-color:var(--line);border-radius:0 0 12px 12px;max-height:45dvh;overflow:auto}
.page-case .composer>*{max-width:none}
.page-case .composer-route{font-size:12px;margin:0 0 5px}
.page-case .composer .row{display:flex;gap:4px;align-items:flex-end}
.page-case .composer textarea{font-size:16px;line-height:1.4;min-height:44px;max-height:128px;flex:1;padding:10px 12px;background:#fff;resize:none;overflow:auto}
.page-case .composer .composer-icon{width:44px;min-width:44px;height:44px;min-height:44px;padding:10px;display:inline-flex;align-items:center;justify-content:center;background:transparent;border:0;border-radius:10px;flex:none}
.page-case .composer .composer-icon img{display:block;width:22px;height:22px}
.page-case .composer .send{background:#ff7500;border-radius:50%}
.page-case .composer .send:disabled{background:#cad4df;opacity:.65}
.page-case .composer #more{margin-top:0}
.page-case .composer #more>summary{display:flex;min-height:44px;font-size:13px;justify-content:flex-end}
.page-case .composer .more{display:flex;flex-wrap:wrap;gap:8px}
.page-case .voice-recorder{border-color:var(--line);margin-top:8px;padding-top:8px}
.page-case .voice-recorder .note{font-size:14px;color:var(--ink-2)}
.page-case .voice-recorder audio{width:100%;max-width:100%}
.page-case [hidden]{display:none!important}
.page-case .action-count{font-size:12px;background:#ffe0b9;border-radius:12px;min-width:20px;padding:0 5px;color:#713400;margin-left:5px}
@media(min-width:1200px){.page-case .case-context{display:block!important}}
@media(max-width:1199px){
 .page-case .case-grid{position:relative;grid-template-columns:var(--queue-width) minmax(0,1fr);height:calc(100dvh - var(--workspace-top,105px) - 12px)}
 .page-case .case-stage{height:100%;min-height:0}
 .page-case .mobile-case-nav{display:flex;padding:6px 10px;gap:5px;background:#fff;flex:none;border-bottom:1px solid var(--line)}
 .page-case .mobile-case-nav a{display:flex;align-items:center;justify-content:center;font-size:15px;font-weight:700;min-height:44px;padding:6px 4px;background:#e7eef5;color:var(--ink);border-radius:10px}
 .page-case .mobile-case-nav a[aria-current=true]{background:#fff0e1;box-shadow:inset 0 -3px #ff7500}
 .page-case .case-context{position:absolute;left:calc(var(--queue-width) + var(--workspace-gap));right:0;top:var(--case-tabs-bottom,130px);bottom:0;grid-column:auto;grid-row:auto;background:var(--bg);max-height:none;padding:10px;overflow:auto}
 .page-case[data-case-tab=conversation] .case-context{display:none}
 .page-case[data-case-tab=next] #case-details,.page-case[data-case-tab=details] #case-next{display:none}
 .page-case[data-case-tab=next] .case-thread,.page-case[data-case-tab=details] .case-thread,.page-case[data-case-tab=next] .composer,.page-case[data-case-tab=details] .composer{display:none}
 .page-case[data-case-tab=details] #case-photos{display:block}
 .page-case[data-case-tab=next] .case-stage,.page-case[data-case-tab=details] .case-stage{height:100%;min-height:0;padding-bottom:0}
}
@media(max-width:767px){
 .page-case:not(.workspace-home){position:fixed;top:var(--visual-top,0px);left:0;right:0;height:var(--visual-height,100dvh);min-height:0;display:flex;flex-direction:column;overflow:hidden;padding:0}
 .page-case:not(.workspace-home) .bar{min-height:48px;flex:none;padding:2px 10px;gap:8px;flex-wrap:nowrap}
 .page-case .bar .workspace-brand{display:block;order:2;margin-left:auto}
 .page-case .bar .back{display:flex;order:1;margin:0;font-size:16px;min-height:44px;align-items:center}
 .page-case:not(.workspace-home) .bar .app-nav,.page-case .bar-title{display:none}
 .page-case .bar .logo{width:100px}
 .page-case:not(.workspace-home) .reach{flex:none;font-size:11px;line-height:1.3;padding:3px 10px}
 .page-case:not(.workspace-home) main{flex:1;min-height:0;width:100%;margin:0;padding:0;overflow:hidden;display:flex;flex-direction:column}
 .page-case:not(.workspace-home) main>.banner{flex:none;margin:4px 8px;padding:8px;font-size:13px;max-height:22vh;overflow:auto}
 .page-case:not(.workspace-home) .case-grid{display:block;position:relative;flex:1;min-height:0;height:auto}
 .page-case:not(.workspace-home) .case-stage{height:100%;min-height:0;border:0;border-radius:0;padding-bottom:0}
 .page-case:not(.workspace-home) .who-header{padding:8px 10px;gap:8px;flex-wrap:wrap;background:white}
 .page-case .who-header .avatar{width:32px;height:32px}
 .page-case .case-identity{min-width:80px;flex:1}
 .page-case .who-header h1{font-size:18px;overflow-wrap:anywhere}
 .page-case .case-identity .sub{display:none}
 .page-case .case-status{padding:4px 7px;font-size:11px;max-width:145px;line-height:1.3}
 .page-case .mobile-case-nav{padding:4px 8px 7px}
 .page-case #conversation-history>h2{position:absolute;width:1px;height:1px;padding:0;overflow:hidden;clip-path:inset(50%)}
 .page-case #conversation{max-height:none;min-height:0;padding:12px 10px;scroll-padding:8px}
 .page-case .msg{max-width:90%;font-size:16px;line-height:1.45;padding:10px 12px;margin-bottom:12px}
 .page-case .case-context{left:0;top:var(--case-tabs-bottom,118px);padding:8px}
 .page-case:not(.workspace-home) .composer{position:relative;bottom:auto;left:auto;flex:none;width:100%;margin:0;border:0;border-top:1px solid var(--line);border-radius:0;padding:6px 6px max(6px,env(safe-area-inset-bottom));max-height:45%;overflow:auto}
 .page-case .composer-route{display:none}
 .page-case .composer .row{gap:2px}
 .page-case .composer textarea{padding:10px 9px;min-width:0;max-height:112px}
 .page-case .composer #more:not([open]){display:none}
 .page-case .composer .pending{max-height:100px;overflow:auto}
 .page-case .voice-recorder{padding:8px}
 .page-case.workspace-home .case-grid{display:block;height:auto}
 .page-case.workspace-home .case-queue{display:block;max-height:none}
 .page-case.workspace-home .case-stage,.page-case.workspace-home .case-context,.page-case.workspace-home .composer{display:none}
 .page-case.workspace-home .bar .back{display:none}
 .page-case.workspace-home .bar .workspace-brand{margin-left:0;order:0}
}

/* Shared supporting screens use the approved workspace palette. */
.app-light::before{opacity:.025;filter:brightness(0)}
.app-light .bar{background:var(--card);color:var(--ink);border-color:var(--line)}
.app-light .logo{filter:brightness(0)}
.app-light input,.app-light textarea,.app-light select{background:var(--card);color:var(--ink);color-scheme:light;font-size:16px}
.app-light .nav-menu{background:var(--card);color:var(--ink)}
.app-light .back{color:var(--ink)}
.app-light button,.app-light .btn{min-height:44px}
.app-light .panel,.app-light .card{border-color:var(--line)}
.app-light audio{max-width:100%}
.app-light .message-transcript form{margin-top:10px}
.app-light .message-transcript button{font-size:14px}
@media(max-width:600px){.app-light .bar{padding-left:max(12px,env(safe-area-inset-left));padding-right:max(12px,env(safe-area-inset-right))}.app-light:not(.page-case) main{padding-bottom:calc(24px + env(safe-area-inset-bottom))}}